Your information, handled with care

In more detail

What we collect, and why

We only collect the small set of details needed to build your plan and write your messages. That is your current name, the surname you are moving to, the state or territory you live in, whether you were born in Australia, and the organisations you want to update. That is enough to tell you whether you need a legal change and to write a clear notification to each place.

What we deliberately do not collect

• We do not ask for your account numbers. You add those yourself, on your own device, when you are ready to send.
• We do not ask you to upload identity documents. You attach your marriage certificate or proof yourself, directly to each organisation.
• We do not need your date of birth or address to write a message, so we do not ask for them unless a specific form genuinely requires it.

How the drafting works

When you ask us to write a message, your name and the organisation it is for are sent securely to our drafting service, which writes that one message and returns it to you. The drafting step is locked so it can only ever produce name change messages, and the details used to write it are not stored afterward. Your sensitive numbers stay with you the whole time.

Your rights

Because we hold so little and clear it when you are done, there is rarely anything to retrieve or delete. If you ever want to know what we hold or ask us to remove it, you can contact us and we will sort it promptly.